Overview
At StartupSphere, we connect buyers with independent vendors. Because products are sold by different sellers, return policies may vary slightly by vendor, but the following general rules apply.
1. Return Eligibility
You may request a return if:
- The item was delivered damaged
- The wrong item was sent
- The item is defective
- The product “Significantly Not as Described”
Return requests must be made within 7 days of delivery.
2. Items Not Eligible for Return
The following items cannot be returned:
- Used or worn products
- Perishable goods
- Custom-made or personalized items
- Digital products or downloads
- Items marked “Final Sale”
3. How to Request a Return
To start a return:
- Contact us via the support page or email
- Provide:
- Order number
- Photos or videos of the issue
- Description of the problem
Our team will review and contact the vendor.
4. Refund Process
If approved:
- Refunds are processed to your original payment method (Paystack)
- Processing time: 3–7 business days after approval
- Shipping fees are non-refundable unless the seller made an error
5. Vendor Responsibility
Vendors on StartupSphere are responsible for:
- Accurate product descriptions
- Proper packaging
- Resolving disputes fairly
We may intervene if disputes cannot be resolved.
6. Return Shipping
- Buyer pays return shipping unless the seller is at fault
- Items must be returned in original condition
7. Order Cancellations
Orders can be cancelled before shipping.
Once shipped, the return process applies.
8. Fraud Protection
We reserve the right to refuse refunds for abuse, false claims, or suspicious activity.
9. Contact Us
For help, contact: